Some Herbal Things

Caveat emptor. There are no refunds or exchanges on vintage items. I am as honest as possible when describing anything I sell, and will point out flaws via comments or photographs if I see them. Be an educated consumer and ask questions if you have them - I am very convo-friendly and willing to help!

Exceptions may be made on a case by case basis. Note: I do not refund shipping and handling.

Note: In the case that your item arrives broken, well then of COURSE I will refund your money! I just need photographic proof. I've never had anything arrive broken yet though, as I pack fragile items well enough to survive an atomic bomb blast.

I will always, without being asked, refund shipping costs if there is more than a dollar difference between what I quote you (or what it says in the listing) and what shipping and handling costs; the amount you see on the package when you receive it. If you have any concerns or comments about my shipping fees, please convo me and I'll be glad to explain how I came up with the figure quoted. Thank you.

INTERNATIONAL SHIPPING: I am sorry that I don't offer it on everything, but unlike jewelry crafters or soap makers where they know exactly how much their things weigh, everything I offer is a different weight, and I have no way of knowing how much it would be to ship to your country. Please convo me if interested in anything and I will pack it and take it with me to the Post Office and find out exactly how much it would cost to ship to you.

I usually go to the post office 2 times a week - Tuesday and Friday.

All prices are firm and are not open to negotiation. I've charged what I feel is a fair price, but obviously still allows me something for my time and efforts, and also covers the etsy fee, the etsy selling fee, and the paypal fee I have to pay.

Please respect my time and effort.

I ship via USPS, it usually takes 2-3 days from received payment!

Our customer Service is online 8 hours a day and 2 to 5 hours during week ends. If you encounter a problem or you have a question we will respond as soon as we read your message. There is a " Contact the Seller" button or you can send an email to beautyandthedress@yahoo.com This are the only way to contact us. If we did not receive your message on this platform then we cannot reply.

Because we live in different time zone please understand that we cannot reply in the same minute.Rest assured that your messages will be replied as soon as our customer representative read it. Also PLEASE do not use the feed back page to ask where your order is. We do not get notification if a buyer ask a question on this page. Feed back page is use for feed backs only.

Tracking Numbers are provided including how to track your package. Once your order is shipped we have to wait minimum 72 hours for the tracking to be released. It doesn't mean that your invoice is still not mark as shipped we still did not send your package. Tracking numbers are released only after our customs finished the customs clearance for your package. Please be patient.Please be informed that it is the buyers responsibility to track their own package. W cannot track every single package because we have a lot of orders daily. That's why a tracking number is sent you so you can track your orders when ever you want.Please remember that packages shipped by post do not update daily.Only express shipping by DHL updates daily.